This Cancellation & Refund Policy explains how cancellations and refunds work for courses and services purchased from Meliora Learning Hub. We believe in being completely clear and fair, which is why we let you fully try our service before you pay.
Every student is given a free trial account with full access to experience the actual service before making any payment. This means you can use the platform, see exactly how it works, and understand precisely what you are getting before you decide to pay.
You are free to stop using your trial account at any time before paying, at no cost and with no obligation. Simply do not proceed to payment if the service is not right for you.
In rare situations, such as a duplicate payment or a technical billing error on our side, please contact us and we will review and correct the issue promptly.
Sections 1 to 4 above apply to our online IELTS plans. The Butchery Training Package is an in-centre course with its own payment terms:
Reservation. A payment of 50% (₱15,000) reserves your slot. The remaining 50% (₱15,000) is due before your training starts. You may also pay the full ₱30,000 at once.
Cancellation and refunds. If you cancel before your training starts, we refund the amount you paid minus a ₱1,500 cancellation fee. Refunds are returned to your original payment method.
How to cancel. Email support@meliora-global.com or message us on Facebook (m.me/meliora.learninghub) with your name and payment reference.
For any questions about payments, your trial, or a billing error, email us at support@meliora-global.com with your full name, the course concerned, and the date of purchase.
We may update this policy from time to time. The current version will always be shown on this page with a revised "Last updated" date.
For any questions about this policy, contact us at support@meliora-global.com or visit our Contact page.